FAQ: Distinct™ ultra-thin pocket tool for everyday carry
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Who is Chiseled Design?

Chiseled Design is a startup. We strive to effectively create and design innovative products to maximize your productivity.

Last updated: November 13, 2018 12:23

What is the definition of Distinct?

Recognizably different in nature from something else of a similar type.

Last updated: November 16, 2018 06:36

Who can benefit from using Distinct?

Distinct is for everyone, specially if you are (DIY) Do-It-Yourself kind of person. Works on: * Mountain bikes * Road bikes * Skateboards * Snowboards * Ski * 3D printers * Electronics * Home repairs

Last updated: November 16, 2018 06:36

How many functions does Distinct have?

Distinct has over 30 functions. You will probably be able to come up with few more.

Last updated: November 13, 2018 12:28

Is Distinct available on the market?

No, Distinct is the newest multitool that is only been out for 12 days and only available here on Kickstarter.

Last updated: November 19, 2018 05:48

What is Distinct made out of?

Distinct is made out of 17-4 PH Stainless Steel, is a martensitic precipitation-hardening stainless steel that provides an outstanding combination of high strength, good corrosion resistance, good mechanical properties at temperatures up to 600 °F (316 °C), good toughness in both base metal and welds, and short-time, low-temperature heat treatments that minimize warpage and scaling.

Last updated: November 13, 2018 12:23

What is the next step after the campaign is funded?

When the campaign is successfully funded, we will send out the survey to collect all the backer's information necessary to deliver Distinct to each backer. You will be updated every step of the way.

Last updated: November 19, 2018 05:48

How much is it to ship in my country?

We are now working with the shipping company in China to get the most competitive and cost-effective international shipping rates.

COUNTRY DELIVERY TIME SHIPPING COST

USA - 7-15 business days $7.00

Canada - 8-15 business days $8.45

UK - 4-7 business days $8.45

Germany - 8-15 business days $8.45

France - 8-16 business days $8.45

Netherlands - 7-18 business days $8.45

Belgium - 8-15 business days $8.45

Poland - 7-18 business days $8.30

Switzerland - 7-18 business days $8.45

Australia - 7-15 business days $7.60

Sweden - 8-15 business days $8.40

Denmark - 7-18 business days $8.45

Greece - 7-18 business days $8.45

Finland - 8-16 business days $8.00

Italy - 7-18 business days $8.40

Spain - 8-16 business days $8.40

Other EU Countries - 8-15 business days $8.55

Japan - 4-7 business days $7.05

Philippines - 4-7 business days $7.05

Hong Kong - 4-7 business days $7.50

Singapore - 5-11 business days $7.50

Malaysia - 5-10 business days $7.00

Taiwan - 5-11 business days $7.50

India - 8-15 business days $8.40

South Africa - 8-15 business days $8.40

Other Asian Countries - 8-15 business days $7.80

Brazil - 15-28 business days $8.40

Last updated: December 04, 2018 05:20

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://distinct-ultra-thin-pocket-tool-for-everyday-carry.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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